Accessibility

Accessibility Statement

This document contains information regarding the methods through which people with visual, hearing, cognitive, and motor disabilities, as well as people with specific needs, can access the digital product offering available on the website.

Website Owner

The website owner is Miriade S.p.A., with registered office at: PIAZZA DEI MARTIRI, 30 - 80121 NAPLES (NA), Italy VAT Number: 07631370637

Applicable Requirements

The accessibility requirements for products and services are described in Legislative Decree No. 82/2022, which implemented EU Directive No. 2019/882.
Services are considered accessible if they can be provided and the information contained within them can be accessed without discrimination, including by people who, due to disabilities, require assistive technologies or specific configurations.
We are committed to making the website accessible and inclusive, ensuring that our website can be accessed by everyone. To this end, we comply with the Web Content Accessibility Guidelines (WCAG) version 2.1, achieving AA level compliance, so that our services can be used by all users.
Specifically, these guidelines are based on four fundamental principles:

Perceptibility

We are committed to ensuring that all informative images have alternative text (alt text), so that they can be read aloud by screen readers. When designing our user interfaces, we pay attention to sufficient color contrast to improve readability. Information and controls are presented in a way that users can perceive.

Usability

Our interactive elements, such as forms and navigation menus, are almost entirely usable via keyboard.

Comprehensibility

We use clear language to describe our products and on our service pages. Our navigation is clearly and intuitively structured.

Solidity

The website is developed mainly with standardized components that are optimized for accessibility and tested. During development, we use test criteria derived from the WCAG guidelines to ensure compatibility with different browsers and assistive technologies. We regularly test the website to ensure that all functions operate correctly and are understandable.

Service Description

The service was built using the following technologies:

HTML 5
CSS 3
JavaScript
PHP
CMS: Shopify Plus

Main features of the service:

To purchase a product on the website, you must create and log in to your personal account or, alternatively, check out as a "guest".
Products can be searched using the search bar or by browsing the available categories.
Each product is described with text, images and video; product pages also feature alternative and suggested items.
If you wish to purchase a product, you can add it to the cart or save it to your wish list for a future purchase.
During the purchase process, you can review and modify the items in your cart.
To complete the order, you must select a payment method and enter the delivery address.
After purchase, registered users can check the order status, view open and completed orders, and access the related invoices in their account.
If the product received does not meet your expectations, you can make a return.
To start the return procedure (return procedure instructions).
The system will provide all the instructions needed to complete the return correctly.

Compliance Status

This statement was last updated on 25 September 2026.

The website underwent a preliminary technical analysis using automated tools and internal manual testing.

The website owner has started and completed a structured process of accessibility review and remediation, with the support of specialist partners. The update work has already been planned and entrusted to Be Management Consulting S.p.A.

The intervention plan includes a full audit of the website, periodic review of templates, correction of the main barriers to access, and systematic adoption of the WCAG 2.1 AA criteria. As required by law, the website owner, together with the aforementioned technical and legal partners, has set up a continuous accessibility monitoring system, which includes periodic external audits and technical checks at every significant release. This path demonstrates the company's commitment to the progressive alignment of its digital offering, in compliance with the principles of inclusion and non-discrimination.

Assessment Tools and Accessibility Percentage

The analyses were carried out using code-scanning tools and navigation simulation. The accessibility percentage achieved is 86%.

Description of How the Service Meets the Relevant Accessibility Requirements

The service currently meets the accessibility requirements set out in Legislative Decree 82/2022 to a significant extent, in particular with regard to:

keyboard navigability of most essential functions (search, product selection, cart, account);
the presence of descriptive alternative text for many product images and functional icons;
the use of consistent semantic structures in the HTML code and the adoption of standard components compatible with assistive technologies;
a hierarchical and linear content structure, designed for simplified reading by screen readers;
progressive consistency in color contrast and font size, aimed at improving readability;
partial adoption of the WCAG 2.1 principles (level AA), with a focus on perceivability, operability and understandability.

Some requirements are still being implemented, in particular those relating to:

the replicability of the user experience on mobile devices;
the technical validation of interactive forms, especially in authentication and payment processes;
full screen reader accessibility of promotional sections and advanced search filters.

To address these needs, a technical remediation process has been started and completed, entrusted to a multidisciplinary team made up of front-end developers, external accessibility specialists and digital content reviewers. The work includes aligning the code with the specifications of the harmonized standard EN 301 549 and with WCAG 2.1 level AA, consistent with Article 12 of the Decree.

The website will be monitored periodically, including with the support of external audits, to ensure full compliance with the applicable requirements and the continuous improvement of the access experience for all persons, with or without disabilities.

Exemptions for Disproportionate Burden

To date, no exemptions for disproportionate burden under Article 13 of Legislative Decree 82/2022 have been invoked or identified.

However, the website also contains tools and software that may not be accessible and that have been neither developed nor controlled by the website owner.

Reporting Barriers and Obstacles to Content and Services

Any report or difficulty in accessing the website may be sent to the following email address: help@miriade.com, or through the contact form available on the website. All communications are analyzed and handled promptly, and provide a useful contribution to improving the digital access experience.

Supervisory Authority

If you encounter an accessibility issue that prevents you from accessing the content or functionality of the website, you may report it and, if you receive no response, you have the right to submit your complaint to AGID (the Agency for Digital Italy) through the dedicated platform.